Terms of service

Welcome to Scalvia Jewels! By browsing or making a purchase on our website, you agree to the following Terms & Conditions. Please read them carefully before placing an order — your style deserves only the best.

1. Definitions

Cooling-off Period: You may cancel your order within 14 days without needing to provide a reason.
Consumer: An individual purchasing jewelry for personal, non-commercial use.
Distance Contract: A purchase agreement completed remotely through our website.
Durable Medium: A way to store information unchanged (e.g., email).
Right of Withdrawal: Your right to cancel a purchase within 14 days of receiving your item(s).

2. Applicability

These Terms apply to all purchases made through the Scalvia Jewels website. By placing an order, you acknowledge and accept these Terms. If any part conflicts with your local consumer laws, the version that protects you more will apply.

3. Company Information

Company Name: DIGITAL SCALVIA LIMITED       
Registration Number: 78996013
Company Address: UNIT 903A, 9/F., CAMERON COMM 
CENTRE, 458-468 HENNESSY 
ROAD, CAUSEWAY BAY 
HONG KONG

4. Our Offer

We promise to:

  • Provide clear product descriptions and high-quality images of our anklets, chain necklaces, and jewelry items.

  • Offer transparent pricing, including all taxes and shipping fees.

  • Occasionally run special offers or promotions that may change without prior notice.

5. Order Process

  • A purchase contract is created when your payment is successfully processed.

  • You will receive an order confirmation by email.

  • All payments are securely encrypted.

  • We reserve the right to cancel orders in the event of pricing errors or suspected fraud.

6. Right of Withdrawal

  • You may cancel your order within 14 days of receipt.

  • To initiate a return, please contact us by email.

  • Items must be unused and returned in their original packaging.

  • Refunds are processed within 14 days of receiving the returned item(s).

7. Returns & Refunds

  • Return shipping is the responsibility of the customer unless the item is faulty or incorrect.

  • Refunds will be issued to the original payment method.

  • Used or damaged jewelry is not eligible for return unless defective.

8. Pricing

  • All prices are listed in USD.

  • Promotional prices are valid only during the stated promotional period.

  • Scalvia Jewels reserves the right to correct any pricing errors at any time.

  • International customers are responsible for any customs duties or local taxes.

9. Product Quality & Warranty

  • All jewelry is described accurately and inspected for quality.

  • Claims for damaged or faulty items must be made within 14 days of delivery.

  • The warranty does not cover damage due to misuse, neglect, or unauthorized modifications.

10. Shipping & Delivery

  • Orders ship to the address provided at checkout.

  • Standard delivery is within 30 days unless otherwise stated.

  • We’ll notify you if there are any delays.

  • If an item becomes unavailable, we may offer an alternative or a full refund.

11. Payments

  • Full payment is required at checkout.

  • We accept major credit/debit cards, PayPal, and secure payment gateways.

  • Report any billing concerns to our support team immediately.

12. Complaints & Support

  • Any concerns should be reported within 7 days of receiving your order.

  • We aim to respond within 14 business days.

  • Valid claims may result in a refund, replacement, or repair.

13. Dispute Resolution

We aim to resolve all issues fairly. If needed, unresolved matters may be referred to a third-party mediator.

14. Force Majeure

We are not responsible for delays or failures caused by events outside our control, including natural disasters, strikes, or technical issues.

15. Governing Law

These Terms are governed by U.S. law unless your local consumer laws provide greater protection.

16. Changes to Terms

We may update these Terms from time to time. The latest version will always be posted on our website.