Refund policy
At Scalvia Jewels, your satisfaction means everything to us. If something isn’t quite right with your new jewelry, we’ll make it right — with care, clarity, and no hassle.
✅ Eligibility for a Refund
You can request a return or refund within 14 days of receiving your order if:
🟢 You contact us within the return window
🟢 The item is unused, in its original packaging, and in resalable condition
🟢 The item arrived damaged or defective
🚫 Non-Refundable Items
We are unable to accept returns for:
❌ Customized or personalized jewelry
❌ Used items or items damaged due to misuse, wear, or improper care
❌ Final sale, clearance, or heavily discounted items
📝 How to Start a Return
To request a return, simply contact us with:
📦 Your order number
🗒 A brief description of the issue
📸 Clear photos of the item and packaging (if applicable)
We'll respond promptly and guide you through the next steps.
🔄 Return & Refund Process
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Review & Approval
Our team will assess your request and may ask for more details if needed. -
Return Instructions
Once approved, we’ll send you the return address and clear instructions.
📦 Return shipping is your responsibility unless the item was incorrect or faulty. -
Refund Processing
After we receive and inspect the returned item, we’ll issue a refund to your original payment method.
⏳ Refunds typically take 5–7 business days, depending on your provider.
📌 Important Notes
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Items must be returned unused and in original packaging
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Shipping fees are non-refundable (unless the error was on our part)
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Returns that don’t meet our policy may be declined
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Excessive or suspicious return activity may lead to account review
💬 Need Help?
We’re always here to ensure your Scalvia Jewels experience shines.
Reach out via our Contact Us page — our team is happy to help make things right. ✨